Frequently Asked Questions

Q: What is your return policy?

A: Mid-City is not responsible for product shortages on this order if they are not reported within 4-business daysProducts to be returned must be in their original packaging in saleable condition. Products returned after 30 days from their date of purchase may be subject to a restocking charge.

Q: How do I return a product?

A: Please fill out the information on the Start a Return Form to begin the return process. Then click the Submit Your Return Request button.

Your Return Request will be expedited and our delivery person will pick up the item you wish to return.

Q: Where can I find a product not found on your website?

A: Please see our Need Help Finding a Product Page for help finding a product.

Q: How do I check the status of my order?

A: If you wish to check on the status of a back ordered or special ordered item, you may contact us by phone: 1-800-633-3076, email, or Live Chat. We will be happy to assist you.

Q: What if I forgot my password?

A: Just click here. We’ll reset your password immediately and send you an email with instructions for choosing a new one.

Q: How do I add a new Ship To or Cost Center to my account?

A: Please fill out the form on this page to add new info to your account.